Refund Policy

Thank you for shopping at the smallanimal online store. We aim to provide high-quality products and ensure your satisfaction. However, we understand that there may be situations where you need to return or exchange a product. Please carefully read our Return and Refund Policy to understand the available options.


You can initiate a return for eligible products within 14 days of purchase. The product must be unused and in the same condition as when you received it, with its original packaging. Some products, such as perishable goods, personalized items, and digital downloads, are not eligible for returns.

To initiate a return, please follow these steps:

  1. Contact our customer service team at within 14 days of receiving the product to request a return.
  2. Our team will provide you with the necessary instructions and the return address.
  3. Pack the product securely, including all original accessories and documentation, and send it to the provided address.
  4. Once we receive and inspect the returned product, we will notify you of the acceptance or rejection of the return.
  5. If your return is accepted, we will process the refund through the original payment method within 30 days. Please note that the time for the refund to appear in your bank account may vary depending on your payment provider.


The refund applies to the product's purchase price, excluding shipping or handling fees, and is subject to the following conditions:

  • If the returned product is damaged, used, or not in its original condition, we reserve the right to reject the return or issue a partial refund.
  • If your return is rejected, we will contact you to discuss available options.
  • We will send an email notification when the refund process is completed.


Currently, we do not offer direct exchange options. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired item.


If you have any questions regarding our Return and Refund Policy, please contact our customer service team at

Please note that our Return and Refund Policy may change without prior notice. It is recommended to periodically review this policy for any updates.

August 8, 2023

By making a purchase on the online store, you accept and agree to the terms described in our Return and Refund Policy.

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